Itoo Software Forum

RailClone => RailClone Pro (*) => Topic started by: Michael Betke on April 13, 2023, 08:21:06 am

Title: Roof gets lost whith rotation
Post by: Michael Betke on April 13, 2023, 08:21:06 am

I lose my roof when I rotate my building. It's one of the presets.

It happens also when I drag and drop my model into 3ds max 2022 and move it there.
On the screenshot, you see such an appearance.

Title: Re: Roof gets lost whith rotation
Post by: Michal Karmazín on April 13, 2023, 10:09:42 am

Hi,

If possible, please feel free to send us (https://forum.itoosoft.com/faq/how-to-send-a-file-to-itoo-software/) your scene (ideally simplified and containing just this problematic object(s)) to helpdesk@itoosoft.com to check it here. In case of a big file size, please use a web-sharing service like WeTransfer. Ideally, if you'll be able to reproduce it on a minimal scene, which you can send us, it would be great. Thanks in advance.

Best regards,

Title: Re: Roof gets lost whith rotation
Post by: spike on April 13, 2023, 05:43:43 pm

I noticed that as well and sometimes it completely 'disappears', sometimes I have to start the RailClone object again.
One fix is to turn the auto align off or go to another setting, then back to what it was, doesn't always work though.

Title: Re: Roof gets lost whith rotation
Post by: Michael Betke on April 13, 2023, 05:48:17 pm

Same for me Spike. I will sent sample scene the next day.