Itoo Software Forum

Author Topic: Update Manager Offline Installation not Working  (Read 846 times)

OI2166

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Update Manager Offline Installation not Working
« on: July 17, 2017, 01:31:46 PM »
Hello,

i tried to generate the .ium File but if i click on "Prepare" after selecting the folder and insert the Passwort everything in the Preference Tab just stays grayed out . It doesn't give me any Information or Error Messages and also the ium file doesn't appear in the choosen Directory. Waited now for 2 Hours without any result. I just can close the Preferences Window and thats it. Tried on serveral Machines without success (also on Machines without any Firewall restrictions).

Copying the content of the C:\User\Appdata\Local\Itoo Software\Railclone Pro into the target rendernode but the Update Manager wanted to download the whole Content again on the Node.

I Need to update a huge amount of Rendernodes and do not want to download everything on each Machine. Could you somehow provide the ium file? Otherwise i would be happy about any support in this case.

Thank you in advance

Pablo

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Re: Update Manager Offline Installation not Working
« Reply #1 on: July 17, 2017, 03:24:12 PM »
Did you installed all the libraries before preparing the offline installation?

Greetings. Pablo :)

OI2166

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Re: Update Manager Offline Installation not Working
« Reply #2 on: July 17, 2017, 04:36:16 PM »
Sure

Please see the attached screenshot


Pablo

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Re: Update Manager Offline Installation not Working
« Reply #3 on: July 18, 2017, 09:50:40 AM »
Hi,

Please, Can you send us the log file? You can find it at  C:\Users\<USERNAME>\AppData\Local\Itoo Software\Update Manager\update.log, which include details about the download process.

Greetings. Pablo :)

OI2166

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Re: Update Manager Offline Installation not Working
« Reply #4 on: July 18, 2017, 11:06:24 AM »
Hi,

please find the attached log. I replaced the client ID with XXXX

Pablo

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Re: Update Manager Offline Installation not Working
« Reply #5 on: July 18, 2017, 04:27:48 PM »
Hi,

sadly we have found a bug that freezes the generation of ium file.

Until we fix that feature on future releases, please copy the content of

C:\Users\<USERNAME>AppData\Local\Itoo Software\RailClone Pro

to the render slave machine and add the next reg file to the renderslave machine (To prevent the "not installed" behaviour)

Greetings. Pablo :)

OI2166

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Re: Update Manager Offline Installation not Working
« Reply #6 on: July 19, 2017, 01:37:42 PM »
Hi,

thank you very much for the Hotfix

Pablo

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Re: Update Manager Offline Installation not Working
« Reply #7 on: July 20, 2017, 11:48:10 AM »
Hi there,

please check this thread and try the new release. Offline Installing works (again).

Greetings. Pablo :)