Itoo Software Forum

RailClone => RailClone Pro (*) => Topic started by: OI2166 on July 17, 2017, 01:31:46 PM

Title: Update Manager Offline Installation not Working
Post by: OI2166 on July 17, 2017, 01:31:46 PM
Hello,

i tried to generate the .ium File but if i click on "Prepare" after selecting the folder and insert the Passwort everything in the Preference Tab just stays grayed out . It doesn't give me any Information or Error Messages and also the ium file doesn't appear in the choosen Directory. Waited now for 2 Hours without any result. I just can close the Preferences Window and thats it. Tried on serveral Machines without success (also on Machines without any Firewall restrictions).

Copying the content of the C:\User\Appdata\Local\Itoo Software\Railclone Pro into the target rendernode but the Update Manager wanted to download the whole Content again on the Node.

I Need to update a huge amount of Rendernodes and do not want to download everything on each Machine. Could you somehow provide the ium file? Otherwise i would be happy about any support in this case.

Thank you in advance
Title: Re: Update Manager Offline Installation not Working
Post by: Pablo on July 17, 2017, 03:24:12 PM
Did you installed all the libraries before preparing the offline installation?

Greetings. Pablo :)
Title: Re: Update Manager Offline Installation not Working
Post by: OI2166 on July 17, 2017, 04:36:16 PM
Sure

Please see the attached screenshot

Title: Re: Update Manager Offline Installation not Working
Post by: Pablo on July 18, 2017, 09:50:40 AM
Hi,

Please, Can you send us the log file? You can find it at  C:\Users\<USERNAME>\AppData\Local\Itoo Software\Update Manager\update.log, which include details about the download process.

Greetings. Pablo :)
Title: Re: Update Manager Offline Installation not Working
Post by: OI2166 on July 18, 2017, 11:06:24 AM
Hi,

please find the attached log. I replaced the client ID with XXXX
Title: Re: Update Manager Offline Installation not Working
Post by: Pablo on July 18, 2017, 04:27:48 PM
Hi,

sadly we have found a bug that freezes the generation of ium file.

Until we fix that feature on future releases, please copy the content of

C:\Users\<USERNAME>AppData\Local\Itoo Software\RailClone Pro

to the render slave machine and add the next reg file to the renderslave machine (To prevent the "not installed" behaviour)

Greetings. Pablo :)
Title: Re: Update Manager Offline Installation not Working
Post by: OI2166 on July 19, 2017, 01:37:42 PM
Hi,

thank you very much for the Hotfix
Title: Re: Update Manager Offline Installation not Working
Post by: Pablo on July 20, 2017, 11:48:10 AM
Hi there,

please check this thread (https://forum.itoosoft.com/index.php?topic=4690.0) and try the new release. Offline Installing works (again).

Greetings. Pablo :)