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Author Topic: Update Manager - Error 06  (Read 468 times)

HP3623

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Update Manager - Error 06
« on: April 05, 2018, 11:46:01 AM »
Today I wanted to install the Railclone Beta 3.11b to test 3dsMax 2019. After installing I got Error 06: There are not valid iToo Software Products installed.
I uninstalled every railclone version and reinstalled first the 3.10 for my 3dsMax 2015 and 2017 installations. But even after that I get the same error.
Forest Pack did install without any problems with beta and official installed at the same time.

Michal Karmazín

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Re: Update Manager - Error 06
« Reply #1 on: April 05, 2018, 01:17:37 PM »
Hi,

We've encountered a problem with packages in the latest beta version and we're working on it. Hopefully, we'll be able to fix it soon, but meanwhile installing the RC 3.1.0 would be highly recommendable.

On behalf of the whole team, I'd like to express our sincere apologies and we are more than happy to answer any questions or concerns you have.

Best regards,

HP3623

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Re: Update Manager - Error 06
« Reply #2 on: April 05, 2018, 01:46:46 PM »
Like I said, even when reinstalling RC 3.1.0 I get this error now. Seems that the beta broke something.

Michal Karmazín

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Re: Update Manager - Error 06
« Reply #3 on: April 05, 2018, 01:51:39 PM »
Hi Basalath,

The problem was on the server side. It should be working on all versions now. Please try to proceed the download process again and in case of any further troubles, let us know.

Best regards,​​

HP3623

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Re: Update Manager - Error 06
« Reply #4 on: April 05, 2018, 04:50:08 PM »
Ok, that worked. Thanks

GK2577

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Re: Update Manager - Error 06
« Reply #5 on: April 07, 2018, 11:21:48 PM »
Hi
I have same problem here. I have brand new PC, with windows, max (2018) etc fresh installed. forest pack works great, railclone can't download librarys and updates, update manager still gives me error06, reinstallation of railclone didn't help. I didn't try beta, only rc3.10

nakama

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Re: Update Manager - Error 06
« Reply #6 on: April 08, 2018, 10:47:40 AM »
Same for me - after getting error 113 during installation i also get error 06 with update manager.

I was installing RC 3.10 and using network license over vpn connection to my license-server at the office.

I haven't tried RC3.10 in office yet - but when installing RC3.09 at my home pc i also get error 06.

But its only with the updatemanager - when using Railclone withing Max I dont have any issues regarding the licenses.

zules

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Re: Update Manager - Error 06
« Reply #7 on: April 08, 2018, 07:41:42 PM »
Same here after a fresh total reinstall...

Michal Karmazín

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Re: Update Manager - Error 06
« Reply #8 on: April 09, 2018, 12:49:37 PM »
Hi,

Sorry to hear, you've been facing these troubles. With your help we've identified a problem with the Update Manager and our engineering team has dealt with this issue and already get it back to normal - the service remains stable until now (at least here it seems so). Please try to proceed the download process again and in case of any further troubles, let us know.

On behalf of the whole team, I'd like to express our sincere apologies and we are more than happy to answer any questions or concerns you have.

Best regards,

nakama

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Re: Update Manager - Error 06
« Reply #9 on: April 09, 2018, 06:45:47 PM »
Thank you, it is working now as expected.