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Author Topic: Enabling debug mode in the License Server  (Read 2612 times)

iToo

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Enabling debug mode in the License Server
« on: March 16, 2013, 09:14:45 AM »
In case you have problems with the License Server, please use the following procedure to enable the debug mode, and send us the log file:
 
Modify in the Windows registry (using regedit) the following values:
 
For Windows 32:
 
[HKEY_LOCAL_MACHINE\SOFTWARE\Itoo Software\License Server]
"logLevel"=dword:00000004

 
For Windows 64:

[HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432node\Itoo Software\License Server]
"logLevel"=dword:00000004

 
If you have not used regedit before, open the attached enable_licserver_debuglevel.zip, and use the .reg files included (double click on it).
 
- Open License Manager and restart the License Server clicking on "Stop Server" / "Start Server".
- Run Max and use Forest Pack Pro.
- Close Max.
- On the License Server, click on "View Log..." and send us the results to support@itoosoft.com (don't post in the public forums, it may include data about your license).

To disable debug mode, just apply the .reg files included in disable_licserver_debuglevel.zip and restart the server.
« Last Edit: April 10, 2015, 09:33:42 AM by iToo »
Carlos Quintero
iToo Software