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Author Topic: Did not receive license file  (Read 840 times)

LT1541

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Did not receive license file
« on: December 17, 2014, 04:32:05 PM »
I purchased Forest Pack Pro on November 7 and never received a license key. Please contact me to let me know how I can retrieve this.
Andrew Williams
Robert AM Stern Architects

iToo

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Re: Did not receive license file
« Reply #1 on: December 17, 2014, 05:10:04 PM »
Dear user,

I'm sorry for the problem. We checked our systems and your license was delivered after purchase, however it could be blocked by firewall or antivirus.

We just sent the license again, if you don't receive it, please contact with support@itoosoft.com to provide an alternative email account to resend the message.

I also remind you that un our userpanel (http://userpanel.itoosoft.com), you can check your licenses and order resends of licenses codes.

Best regards.

Carlos Quintero
iToo Software