I'm not going to discuss our development skills with you, or explain each one of the decisions we take about the products. We take in consideration all suggestions from our customers, but not everything can be done.
I'm not asking you to explain "each one of your decisions" am I? that's a bit of a silly thing to say.
What I am
asking you, is to consider the ramifications of the decisions that you have made, and what that means to your end users.
You asked us all a while ago what libraries we wanted - and my suggestion that many agreed with - was that the existing libraries need to overhauled.
Not just the bugs, but to improve the quality of your libraries up to a modern standard.
One of those suggestions was an edge mode for grass - and clearly you saw a need for that.
Based on the implementation you have chosen and your subsequent defensive attitude, you consider the matter closed. You chose the simple option that would appease a chunk of your users and clearly the matter is closed.
So yes, the decision you have made is highly questionable.
As I said, we evaluated other solutions for the Edge mode, but they were not practical. That includes presets with small/large clumps. This approach not only requires deep changes to the presets system, but also the need to modify all existing libraries, including third-party products (such as Vizpark). For all that effort, it still wouldn't offer the same level of detail as Edge mode either.
I think you DO need to overhaul your libraries. I think you need to make the libraries that exist a higher quality. Your kerbs, things like this etc. it's what you should be doing.
But I don't see why you couldn't have just added new libraries in? A section of grass for non VRAY users only.
It seems as if the only justification you have for your decision was "the VRAY option was easy, and everything else was hard" - which isn't good enough.
Notice that you have done nothing for non VRAY users on this matter - apart from writing off to the other render manufactures. We call that "passing the buck"Meanwhile, you can use the manual option provided in the tutorial.
Tell me again why you can't have a special scripted dialogue that pops up and walks you through it, putting the correct grass clumps into the scene?
In any case, if you are not satisfied with the product or it doesn't fit your needs, we'll be happy to give you a complete refund.
That's very kind of you - but I'm up to my neck in projects. I'm not about to swap now as I've just bought into the eco system.
I'll get back to you about the refund when I have time.
I absolutely HATE being a second class user.