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Author Topic: email delivery of forest pack software  (Read 630 times)

EQ4593

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email delivery of forest pack software
« on: April 10, 2017, 04:09:46 PM »
I am urgently in need of the software that I have bought from you this morning . I know you say I have to wait 24hours before I'm sent an email with the links .. but cant this process be speeded up as I need to use the software immediately !  24 hours seems extremely long to me !

please help

iToo

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Re: email delivery of forest pack software
« Reply #1 on: April 10, 2017, 04:26:46 PM »
Hi, checking our logs your order was processed severals hours ago.
In fact, you are now posting from the forum account which is included with the license, so i assume you have received it.

Please note there is not a download link in the e-mail, but the login credentials to the User Panel, from where you can download the software.
These credentials are the same as those used in the forum.

If you have any doubt about the process, please don't hesistate to ask us. Thanks.
« Last Edit: April 10, 2017, 04:29:20 PM by iToo »
Carlos Quintero
iToo Software

EQ4593

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Re: email delivery of forest pack software
« Reply #2 on: April 10, 2017, 04:38:08 PM »
no I still haven't received any email or login credentials to the 'User Panel' . I registered myself to the forum to get access in order to leave this message.

EQ4593

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Re: email delivery of forest pack software
« Reply #3 on: April 10, 2017, 04:41:59 PM »
ah ha .. found it .. went into the user panel via google and entered the login credentials I was given when I registered to the forum .. bit long winded but got there in the end.

thanks

EQ4593

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Re: email delivery of forest pack software
« Reply #4 on: April 10, 2017, 04:53:16 PM »
now I find I need some activation keys ! ... ?
I have not had any email notifications or 'keys' sent to me ??

quite frustrating

iToo

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Re: email delivery of forest pack software
« Reply #5 on: April 10, 2017, 05:12:42 PM »
Ok, it seems for some reason you have received the login credentials directly from the forum when registered, although noy the license e-mail after all. Strange.
In any case, i just resent your license using an alternative account (GMail). Probably the original message was blocked by some anti-spam filter.

Please confirm if you receive itl. Thanks.
Carlos Quintero
iToo Software