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Author Topic: Forest Pack crashes during rendering phase  (Read 297 times)

JMHMBT

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Forest Pack crashes during rendering phase
« on: November 07, 2021, 10:36:54 PM »
Hi there,
3ds max 2019 + Vray5.2 +Solid Rock 3.2 + Forest Pack 7 during the following task: Building Light Cash.
Even after limiting the visibility to the camera.
Note that my model is a link to a Revit 2019 file.
NB: for some reason I can't post on the Forest Pack Pro even if I'm a registered customer.

Thanks,


iToo

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Re: Forest Pack crashes during rendering phase
« Reply #1 on: November 08, 2021, 08:52:00 AM »
Hi, i granted permissions to your account, and moved this post to the Forest Pro forum.

Regarding the problem, please send us the minidump generated on crash.

Thanks,
Carlos Quintero
iToo Software

JMHMBT

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Re: Forest Pack crashes during rendering phase
« Reply #2 on: November 09, 2021, 03:09:02 AM »
Hi Carlos,
thank you for moving the post. The Minidump file being more than 5000KB see here a link to download it. https://we.tl/t-yJxzjYOyMT

Looking forward to hearing from you.
Best,
JM

iToo

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Re: Forest Pack crashes during rendering phase
« Reply #3 on: November 09, 2021, 10:15:56 AM »
According to the minidump, you are using 3DS Max 3019 without any service pack (version 21.0.0.845).
Also, crash happens in DLlights.dlo, which is a Max component (by the name, probably related with lights).

Please, try upgrading Max to the latest update and security fix. Checking our files, it should be version 21.3.4.3300.
Hopefully that may solve the problem. If not, please send us an updated minidump.

Carlos Quintero
iToo Software

JMHMBT

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Re: Forest Pack crashes during rendering phase
« Reply #4 on: November 13, 2021, 11:14:06 PM »
Hi Carlos,
thank you so much for your feedback, it was really helpful. It helped me find the problematic item, a light fixture from my revit model and remove it. Since then the rendering works just fine.
Thanks again, best,
JM

iToo

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Re: Forest Pack crashes during rendering phase
« Reply #5 on: November 14, 2021, 08:40:19 AM »
 I'm glad I could help !

Best regards,
Carlos Quintero
iToo Software