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Author Topic: FP07 crashing  (Read 402 times)

Terri Brown

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FP07 crashing
« on: April 07, 2021, 09:56:13 PM »
hi,

is anyone else having issues with their scenes crashing often with FP07? I keep having to merge into a new scene...then it's usually ok, until I set up a camera and try enter camera view...then, boom, crash. So I figured it had something to do with either point-cloud display (I know there've been some issues there), or the new 'enable on viewport' checkbox. So I switched all point clouds to adaptive, and switched off all 'enable on viewport' options. No crashes.

I'm using the latest build with 3ds max 2021 and latest vray.

Itoo can you confirm if this is a bug?

JG9382

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Re: FP07 crashing
« Reply #1 on: April 08, 2021, 01:41:15 AM »
Main issue I have found is any forests using 'exclude or include' spline areas in FP7 - it would just max out RAM and crash. (reverting to FP6 fixes)

I had to convert spline areas to paints, ridiculous but it worked.

Rokas

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Re: FP07 crashing
« Reply #2 on: April 08, 2021, 07:49:33 AM »
hi,

is anyone else having issues with their scenes crashing often with FP07? I keep having to merge into a new scene...then it's usually ok, until I set up a camera and try enter camera view...then, boom, crash. So I figured it had something to do with either point-cloud display (I know there've been some issues there), or the new 'enable on viewport' checkbox. So I switched all point clouds to adaptive, and switched off all 'enable on viewport' options. No crashes.

I'm using the latest build with 3ds max 2021 and latest vray.

Itoo can you confirm if this is a bug?
We have not had such report yet. Would You please send us a sample file via email? We are interested in solving it.
Rokas
iToo Software

Rokas

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Re: FP07 crashing
« Reply #3 on: April 08, 2021, 07:50:42 AM »
Main issue I have found is any forests using 'exclude or include' spline areas in FP7 - it would just max out RAM and crash. (reverting to FP6 fixes)

I had to convert spline areas to paints, ridiculous but it worked.

We have not had this report either. Would You please send us a crashing scene to troubleshoot it ?
We would appreciate it. Thank You.
Rokas
iToo Software

Terri Brown

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Re: FP07 crashing
« Reply #4 on: April 08, 2021, 12:20:38 PM »
ok will send soon...just submitting something to client. It's a big file though!  :o

SF1329

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Re: FP07 crashing
« Reply #5 on: April 28, 2021, 03:58:53 PM »
same here, keep crashing randomly when rendering FP objects created in the previous version.

We can't get our head around as sometime it renders one object and sometime it crashed with the same..

Rokas

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Re: FP07 crashing
« Reply #6 on: April 28, 2021, 04:02:21 PM »
Would You please send us such a scene?
It would help us to get a crash minidump file as well. When it happens for You again please send us the minidump.
Only this way we can identify(and fix) the issue.

Thank You for Your collaboration.
Rokas
iToo Software

SF1329

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Re: FP07 crashing
« Reply #7 on: April 28, 2021, 05:05:19 PM »
Thanks Rokas,

We will definitely do.
We are trying to get some images out for tonight, so we are under a bit of pressure..but is definitely something that needs to be sorted.

Terri Brown

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Re: FP07 crashing
« Reply #8 on: May 14, 2021, 09:56:48 AM »
Hi Rokas,

I sent a sample scene a few weeks back - Michal was in touch. He also seems to think it's an exclude spline issue. I'm now having the same crashes on a new file.

Rokas

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Re: FP07 crashing
« Reply #9 on: May 14, 2021, 10:01:03 AM »
Hi Terri. All I can ask- send this new file and we will check it.
Rokas
iToo Software

Terri Brown

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Re: FP07 crashing
« Reply #10 on: May 14, 2021, 10:26:47 AM »
Update: this has been fixed in FP 7.1.1  ;D