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Author Topic: FPP7 Update Manager Error  (Read 310 times)

LL4259

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FPP7 Update Manager Error
« on: June 23, 2021, 05:11:41 PM »
Hi, I constantly get an error when running the Update Manager in FFP 7. It always errors on the Cut Hedges library...and refuses to finish verifying the download.
Please see the screenshot below. Any help would be greatly appreciated...this has been happening since the first version of FPP 7.... not sure what's causing it.

Michal Karmazín

  • iToo Software
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Re: FPP7 Update Manager Error
« Reply #1 on: June 24, 2021, 09:34:59 AM »
Hi,

I'm sorry to hear, you're facing these troubles. Please double-check, there's enough space on the unit, optionally try to set another folder under Update Manager's Preferences > Temporary Folder > Select folder. Let me mention, that the Update Manager uses the HTTPS protocol - the port 443 should be accessible - the correct set-up of the connection will depend on all firewall/anti-virus solutions you are using. I would suggest you remove such an installation package from the corresponding folder and download it again. That should help. Also, please try to "reset the Update Manager" by deleting the following registry entry (by using "regedit.exe") and download these again:

HKEY_CURRENT_USER\SOFTWARE\Itoo Software\Update Manager\Packages


In case of any further troubles with it, would you mind providing us the update.log located in the following folder?

C:\Users\<your username>\AppData\Local\Itoo Software\Update Manager

Thanks in advance for any further details on this issue you can share about it with us / our user community (in case some user(s) will run into similar troubles).

Best regards,

LL4259

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Re: FPP7 Update Manager Error
« Reply #2 on: July 02, 2021, 11:33:43 PM »
Deleting the keys and the packages seems to have fixed it...still got stuck here and there but after a couple of tries it completed.