Hi,
I'm sorry to hear, you're facing these troubles, but I‘m afraid, that since a time ago, the integration with our plug-in is done completely by a corresponding third-party company that provides their vegetation packages (in this case Laubwerk GmbH) and we keep preparing it just for our The3dGarden plant collections. I would recommend you report it directly to them as we can‘t do much more in this case. Thanks for your comprehension.
Best regards,