Itoo Software Forum

Author Topic: Library button problem  (Read 1429 times)


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Library button problem
« on: October 16, 2019, 10:10:16 AM »
When I press the library button in the geometry rollout of a forest object there's a 20-30% chance max will stop reacting and I'm forced to close the program in the task manager.
I have the same problem with the library button of railclone objects.

Is this a common problem and/or is there a solution?


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Re: Library button problem
« Reply #1 on: October 17, 2019, 08:57:43 AM »
Hi Wouter
That is definitely not a common issue. Let's try to troubleshoot the issue.
Please download logging tool- process monitor (free windows application).

Open it and set up:
1 You need only File System Activity selected:

2 Enable Autoscroll:

3. Once you see list of programs scrolling look for 3dsmax.exe.
disable autoscroll, find 3dsmax.exe, rightclick it and use Include '3dsmax.exe'

Now only 3dsmax activity will be visible in the log.
Try doing what is causing the slowdown for You and watch the log.
Once 3dsmax freezes do a screenshot (where "Time" and "Path" are fully visible) of the Process Monitor and send it to us.

Thanks in advance for any further comments on this issue you can share with us / our user community (in case some user(s) will run into similar troubles).