Thanks for your swift reply. Your 3ds Max 2024 version is 26.2.0.22013, but ours shows 26.2.1.22056. One of these crashes directly in the vray2sidemtl.dlm. The other one does not, but we cannot see more because of the 3dsmax.exe version mismatch.
Thank you in advance for any further comments on this issue that you can share with us or our user community (in case some users encounter similar troubles).
Best regards,