Itoo Software Forum

Author Topic: Network License problem with Forest Pro 6  (Read 300 times)

TN5612

  • Newbie
  • *
  • Posts: 1
Network License problem with Forest Pro 6
« on: June 14, 2018, 01:08:19 PM »
Hello, with the update to forest pro 6, our network license is not recognized when opening forest in 3dsMax. The log of the license manager on our server indicates "lease time expired" and "product 9 not found". So maybe is it a problem with the recognition of this new version of forest pro ?

Rokas

  • iToo Software
  • Hero Member
  • *****
  • Posts: 1166
    • iToo
Re: Network License problem with Forest Pro 6
« Reply #1 on: June 14, 2018, 01:46:45 PM »
Hi,

can You pleas attach a screenshot and the log for us to analyze?
Rokas
iToo Software

Unclemonkeyman

  • Newbie
  • *
  • Posts: 2
Re: Network License problem with Forest Pro 6
« Reply #2 on: July 13, 2018, 09:56:06 AM »
Hi, has there been a resolution to this as we have the same problem, I don't think it is related to the new release though because this happened to us before upgrading.

Rokas

  • iToo Software
  • Hero Member
  • *****
  • Posts: 1166
    • iToo
Re: Network License problem with Forest Pro 6
« Reply #3 on: July 13, 2018, 10:37:40 AM »
From previous cases, Product 9 not found means the license is not loaded in license manager.

If that is not the case, please send us the log file (from the Itoo Software License Manager - License Server tab - View Log...)
Also, please provide us screen-shots of the License Manager - Licenses tab and all Licenses Details (by using the Details... button).

Use this form for private conversation.
Rokas
iToo Software

Unclemonkeyman

  • Newbie
  • *
  • Posts: 2
Re: Network License problem with Forest Pro 6
« Reply #4 on: July 13, 2018, 12:39:52 PM »
Thanks Rokas just sent you an e-mail with required info.

Regards Stuart.