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Author Topic: Random crashes/disappearing after click on Forest objects  (Read 189 times)

Michael Betke

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Random crashes/disappearing after click on Forest objects
« on: February 27, 2019, 11:39:12 AM »
I got problems using latest FFP version in combination with 3ds max 2019 (latest SP). Using Win10-Pro and Octane Render.

Sometimes when I load a scene there is no diplay of the forest object. I have to click it, then is seems to load something and pointcloud appears.
Now sometimes it even crashes 3dsmax.
Also I noticed an overall speed slowdown in 3dsmax when working some time with forest objects. 

I attached the minidump.dmp from Temp folder.

 

iToo

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Re: Random crashes/disappearing after click on Forest objects
« Reply #1 on: February 27, 2019, 04:07:36 PM »
Hi, thanks for the minidump. We're trying to identify the problem.

Please, would you detail what version of Forest was you using before updating ? FP 6.1.2 or other ?
Carlos Quintero
iToo Software

Michael Betke

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Re: Random crashes/disappearing after click on Forest objects
« Reply #2 on: February 27, 2019, 04:45:48 PM »
I updated from FPP 5.xx. I guess last version. Then upgraded and made the switch to Win10 and max19 in january.

iToo

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Re: Random crashes/disappearing after click on Forest objects
« Reply #3 on: February 28, 2019, 09:54:03 AM »
Thanks, one more question: what Windows version do you use ?
We cannot reproduce the crash here, but the problem has been reported by other customer, using your same Windows version (according to the minidump).
Carlos Quintero
iToo Software

Michael Betke

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Re: Random crashes/disappearing after click on Forest objects
« Reply #4 on: February 28, 2019, 09:58:33 AM »
I'm using: Windows 10 Professional, Version 1809 (Build 17763.316)

iToo

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Re: Random crashes/disappearing after click on Forest objects
« Reply #5 on: March 01, 2019, 09:01:48 AM »
Finally we could isolate and fix the problem. We just released Forest Pack 6.1.6 with the update.

Apologies for any inconvenience.
Carlos Quintero
iToo Software

Michael Betke

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Re: Random crashes/disappearing after click on Forest objects
« Reply #6 on: March 01, 2019, 09:17:59 AM »
Great! Thanks for your excellent support.