Itoo Software Forum

Author Topic: File open error  (Read 117 times)


  • Newbie
  • *
  • Posts: 3
File open error
« on: February 09, 2023, 01:05:49 PM »
hello, I am trying to use models from the libraries but when I load any of them I get the following error,
I have searched for the files and tried to open them independently and I get this error, I have also deleted and redownloaded the files and they seem to download corrupt.
Is there any solution?

only happens to me with the models in the architecture/exterior/fences/metal category.

« Last Edit: February 09, 2023, 01:10:33 PM by JJ6860 »

Michal Karmazín

  • iToo Software
  • Hero Member
  • *****
  • Posts: 2028
Re: File open error
« Reply #1 on: February 09, 2023, 03:25:59 PM »

I would suggest you reinstall the problematic package in the following way from the Update Manager:
  • If you cannot see installed packages, Go to the View menu and select Installed Packages.
  • Click on the "i" icon for the package you'd like to remove (the Metal one in your case).
  • From the Details Dialog, click Uninstall.
  • Hit the Install button at the bottom of the Update Manager.
I hope that helps.

Best regards,