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Author Topic: License Server Winsock Errors  (Read 1180 times)

squeakykins

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License Server Winsock Errors
« on: September 27, 2018, 01:17:04 PM »
Hi,

I've had a few of our users say they are having trouble grabbing a Railclone network license.

The server is up and running, and has licenses free to allocate, so I'm not sure what the problem is.

Looking at the log I can see some Winsock 10054 errors popping up.

Code: [Select]
10/07/2018 10:26:41 W Client Thread Exception, Winsocks Error 10054
10/07/2018 10:26:41 W Client Thread Exception, Winsocks Error 10054
10/07/2018 10:28:10 I Lease time expired for 10.3.222.40, erase it
10/07/2018 10:28:11 I Lease time expired for 10.3.222.40, erase it
10/07/2018 10:48:09 I Sending license 382271708 to 10.3.222.40
10/07/2018 10:48:11 I Sending license 208808825 to 10.3.222.40
10/07/2018 11:10:05 I Sending license 208808825 to 10.3.222.28
10/07/2018 11:24:27 I Licese free for 10.3.222.28
10/07/2018 11:24:53 W Lease for 10.3.222.28, product 21 not found
10/07/2018 13:36:17 I Sending license 208808825 to 10.3.222.2

Any idea what they could be?

We are running Railclone 3.10 and License server 1.20 and this has only started happening recently - it has been running fine for months and nothing has changed on the license server.

Thanks.

Rokas

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Re: License Server Winsock Errors
« Reply #1 on: September 27, 2018, 02:22:52 PM »
I would suggest you set the network license on the user side to the IP of the server rather than finding it automatically. That can be done during the installation or by using the "Change License Mode" wizard after setting Network license mode in the Configure the Network License window.

If the problem persists, would you mind to enable the debug mode in the License Server and send us the log file from the Itoo Software License Manager - License Server tab - View Log... to analyze it here?
Also, please provide us screen-shots of the License Manager - Licenses tab and License(s) Details (by using the Details... button).

Please use this form to contact us when attaching sensitive files.
Rokas
iToo Software