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Author Topic: No Build Times on RC Assets since CTD yesterday  (Read 245 times)

Alex.S

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No Build Times on RC Assets since CTD yesterday
« on: June 22, 2022, 09:17:22 AM »
Yesterday I was trying to optimize down my RC profile a bunch and I had a crash. Since that crash I've had no timings on RC scenes.

3ds Max 2021, latest RC.

I've tried reinstalling RC, restarting PC, creating new profiles etc, not sure what to do to get those timings back which are important for optimizing down the profile.

I opened the mini dmp in WinDbg here.

Code: [Select]
EXCEPTION_RECORD:  (.exr -1)
ExceptionAddress: 00007ffa47937c84 (RCEdit+0x00000000000e7c84)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 0000000000000020
Attempt to read from address 0000000000000020

PROCESS_NAME:  3dsmax.exe

READ_ADDRESS:  0000000000000020

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR:  c0000005

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000020

IP_ON_HEAP:  000002f3c1474eb0
The fault address in not in any loaded module, please check your build's rebase
log at <releasedir>\bin\build_logs\timebuild\ntrebase.log for module which may
contain the address if it were loaded.

FRAME_ONE_INVALID: 1

STACK_TEXT: 
000000fd`4218c780 000002f3`c1474eb0     : 000000fd`4218c790 00000000`00000000 000000fd`4218c7b8 00000000`00000001 : RCEdit+0xe7c84
000000fd`4218c788 000000fd`4218c790     : 00000000`00000000 000000fd`4218c7b8 00000000`00000001 00007ffa`478cc14a : 0x000002f3`c1474eb0
000000fd`4218c790 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x000000fd`4218c790


STACK_COMMAND:  ~0s; .ecxr ; kb

SYMBOL_NAME:  RCEdit+e7c84

MODULE_NAME: RCEdit

IMAGE_NAME:  RCEdit.dll

FAILURE_BUCKET_ID:  NULL_CLASS_PTR_READ_c0000005_RCEdit.dll!Unknown

OS_VERSION:  10.0.22000.1

BUILDLAB_STR:  co_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {a9ca43a2-db13-bf8d-ca6b-d9367de91e27}

Followup:     MachineOwner

Paul Roberts

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Re: No Build Times on RC Assets since CTD yesterday
« Reply #1 on: June 22, 2022, 09:44:37 AM »
Hello Alex,

That's very strange. The crash happened in the undo operation in the style editor, but we can't think of a reason that should cause this error. We notice that you are using RailClone 5.2.2, which is not the latest release. I'd recommend installing 5.2.4 and trying again.

Best,
Paul
Paul Roberts
iToo Software

Alex.S

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Re: No Build Times on RC Assets since CTD yesterday
« Reply #2 on: June 22, 2022, 10:02:58 AM »
I have since updated (I thought I updated before).

I just got another crash too btw. Crashed on renaming a macro inside a macro
« Last Edit: June 22, 2022, 10:08:13 AM by Alex.S »

Paul Roberts

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Re: No Build Times on RC Assets since CTD yesterday
« Reply #3 on: June 22, 2022, 12:26:46 PM »
Thanks for the minidump. We can see where it's crashing but we can't work out why or reproduce it. Would it be possible to supply a file that reproduces the crash with the exact steps?

You can send it to helpdesk@itoosoft.com if you'd rather not share it publicly.

Many thanks,
Paul
Paul Roberts
iToo Software

Alex.S

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Re: No Build Times on RC Assets since CTD yesterday
« Reply #4 on: June 22, 2022, 12:32:17 PM »
Seems to be me renaming a macro in a profile that I also have open if that helps?

iToo

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Re: No Build Times on RC Assets since CTD yesterday
« Reply #5 on: June 24, 2022, 01:53:02 PM »
Hi, regarding the empty Stats, you're right: it's currently broken and all times are zero.
We changed accidentally a function in one of the latest patches. Apologies for that, it will be fixed on next update.

On the other hand, we continue analizying the bad performance of your scene. We have identified a potential problem and we're trying to fix it.

Carlos Quintero
iToo Software

Alex.S

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Re: No Build Times on RC Assets since CTD yesterday
« Reply #6 on: June 24, 2022, 06:35:05 PM »
Great, thank you.

iToo

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Re: No Build Times on RC Assets since CTD yesterday
« Reply #7 on: June 27, 2022, 01:14:46 PM »
We just released RC 5.2.5, which include the Statistics fix, and the performance improvement.

Regarding the crash with macros, unfortunately we cannot not reproduce it. We tried renaming several macros in your style, and worked fine.

« Last Edit: June 28, 2022, 10:46:01 AM by iToo »
Carlos Quintero
iToo Software

Alex.S

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Re: No Build Times on RC Assets since CTD yesterday
« Reply #8 on: June 28, 2022, 10:42:56 AM »
Excellent, thank you.

I will try it out right away.