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Author Topic: RC creation caused max2019 hang and eventually crash.  (Read 264 times)

TL1895

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RC creation caused max2019 hang and eventually crash.
« on: January 21, 2020, 06:43:51 PM »
Not sure why this is suddenly happening.  The scene was working just fine until I tried to create a new RC object.
Once the RC Icon was in the viewport, max just hangs "not responding" infinitely.
This is going to make me lose some work, so I would like to know why and how to prevent it from happening again.  The scene is quite simple, too.
Thanks.

I forgot to mention I am on RC version 3.3.1
« Last Edit: January 21, 2020, 06:55:45 PM by TL1895 »

Rokas

  • iToo Software
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Re: RC creation caused max2019 hang and eventually crash.
« Reply #1 on: January 21, 2020, 10:13:08 PM »
If You would be willing to give it some time, please try following:

Please download process explorer
During the freeze, run the Process Explorer, find the "3dsmax.exe" process, select it, go to Process > Create Dump > Create Minidump... and save the file.




Compress it and send to us using wetransfer. We will take a look into it.

Please make sure You are using 3dsmax with latest service pack. Otherwise we can't analyze it.

Regards,
Rokas
iToo Software

TL1895

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  • Posts: 338
Re: RC creation caused max2019 hang and eventually crash.
« Reply #2 on: January 22, 2020, 05:08:32 AM »
Okay, I will try to do that if it reoccurs.  So far it is an isolated incident.
Thanks again,
TL1895