Itoo Software Forum

Author Topic: Unable to log in update manager  (Read 270 times)

MLK

  • Newbie
  • *
  • Posts: 2
Unable to log in update manager
« on: August 01, 2017, 09:04:28 AM »
Hello
I recently upgrade all our stations from rc2.7.4 to rc3.0.7.
Actually it uses the update manager to download assets and styles.
I have a very weird problem :/
I just can't log in the update manager despite i use my customer credentials (wich are linked to this forum account and are correct).
It says, invalid username / password. But the credentials work when i need to access my customer profile on the main website.
I guess there is something wrond...
i tried with both my username (not the forum one, the one i can read on my customer page) and email..
Thanks for help.


Michal Karmazín

  • iToo Software
  • Hero Member
  • *****
  • Posts: 1429
Re: Unable to log in update manager
« Reply #1 on: August 01, 2017, 10:07:04 AM »
Hi,

Sorry to hear you're facing those troubles. I've just reset your login credentials (you should received to your e-mail soon). Please try it again.

Thanks in advance for any further comments on this issue you can share about it with us / our user community (in case some user(s) will run into similar troubles).

Best regards,

MLK

  • Newbie
  • *
  • Posts: 2
Re: Unable to log in update manager
« Reply #2 on: August 01, 2017, 10:17:19 AM »
thank you very much for your quickness.
It is solved now.  :)