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Author Topic: 5.1.0 crashes max every time it is closed  (Read 595 times)

Frood

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5.1.0 crashes max every time it is closed
« on: August 09, 2016, 02:47:13 AM »
Hello again again,

when closing max and ForestPack is installed, a weird somehow hidden crash occurs. You don´t notice it directly but you can find it in the logs and windows error reporting starts to collect data (if enabled). When I remove the plugin, all ok. Seen on all workstations and slaves here. Module ntdll.dll, application 3dsmax.exe.

Good Luck


3dsmax 2016 SP3 | ForestPackPro 5.1.0 | Win10

iToo

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Re: 5.1.0 crashes max every time it is closed
« Reply #1 on: August 09, 2016, 08:46:05 AM »
Hi, this bug is already fixed in our internal build, but we have not plans to release an update soon because there are not other changes.
If this is a problem for you, we can send you a custom patch.

Thanks,
Carlos Quintero
iToo Software

Frood

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Re: 5.1.0 crashes max every time it is closed
« Reply #2 on: August 09, 2016, 01:18:17 PM »
Hi,

It is not only a problem for me I fear. The fact alone that werfault.exe starts to work to and causes some noticable cpu load for quite a time on nodes after finishing a farm job, the error reporting director gets spammed, the log is full of crashes.

I don´t want to revert to some older version or reconfigure all nodes to stop at least the error reports just because of this, so I would like to gladly accept your offer!

Good Luck



iToo

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Re: 5.1.0 crashes max every time it is closed
« Reply #3 on: August 09, 2016, 01:35:34 PM »
Ok, we'll prepare the patch. What renderer do you use ?
Carlos Quintero
iToo Software

Frood

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Re: 5.1.0 crashes max every time it is closed
« Reply #4 on: August 09, 2016, 01:42:10 PM »
Hi,

It´s Corona and sometimes mental ray. Will I be allowed to hand it over to other users who also have problems with those crashes?

Good Luck




iToo

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Re: 5.1.0 crashes max every time it is closed
« Reply #5 on: August 10, 2016, 11:40:15 AM »
No, as general rule you should not share any Forest Pro file, including standard files or custom patches.

Anyway, in our lastest tests we noticed the patch was not working as intended, and we had to add more changes.
We are now preparing a beta build, both for Forest and RailClone, so any customer can download it. I hope they will be ready tomorrow. Apologies for the delay.
Carlos Quintero
iToo Software

Frood

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Re: 5.1.0 crashes max every time it is closed
« Reply #6 on: August 10, 2016, 05:00:38 PM »
We are now preparing a beta build

That's for sure the better solution. Maybe the fixed Corona materials find their way into that release as well.

Good Luck


Frood

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Re: 5.1.0 crashes max every time it is closed
« Reply #7 on: August 11, 2016, 01:26:54 PM »
[...] as general rule you should [...]

... inform your customers maybe by mail as soon as you gain knowledge of such a serious bug. This has waisted about 1h that night until I figured out what´s happening. Thank you for not judging this as offense.


Good Luck
« Last Edit: August 11, 2016, 06:49:10 PM by Frood »

iToo

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Re: 5.1.0 crashes max every time it is closed
« Reply #8 on: August 12, 2016, 02:37:25 PM »
Quote
... inform your customers maybe by mail as soon as you gain knowledge of such a serious bug. This has waisted about 1h that night until I figured out what´s happening. Thank you for not judging this as offense.

We didn't notice this bug would cause such troubles on network rendering, for this reason it was rated initially as minor.
Other times we have announced critical bugs in the Announcement forum, although usually this is done once we have the patch ready. Never by e-mail, because would be considered as spam by some customers.

We just released beta versions of Forest and RailClone. Please, test them and tell us if problem is solved.

Thanks.
Carlos Quintero
iToo Software