Itoo Software Forum

Author Topic: Cannot Connect to license server  (Read 744 times)

roysgi10

  • Jr. Member
  • **
  • Posts: 55
Cannot Connect to license server
« on: January 07, 2018, 05:37:53 PM »
Hi.
Got this message. what should i do?

Thanks

Michal Karmazín

  • iToo Software
  • Hero Member
  • *****
  • Posts: 1555
Re: Cannot Connect to license server
« Reply #1 on: January 08, 2018, 10:41:54 AM »
Hi,

Because of the WSAETIMEDOUT 10060 Connection timed out (A connection attempt failed because the connected party did not properly respond after a period of time, or the established connection failed because the connected host has failed to respond) error you get, it looks like a connection problem (most probably caused by a firewall / anti-virus blocking it).

Please, double check all firewall / anti-virus solutions you are using - the port 16720 on your license server & all involved computers have to be open both for TCP and UDP.

Hope that helps and thanks in advance for any additional feedback.

Best regards,

roysgi10

  • Jr. Member
  • **
  • Posts: 55
Re: Cannot Connect to license server
« Reply #2 on: January 09, 2018, 12:59:23 PM »
Thanks Michal.

The problem was caused by the anti-virus

Michal Karmazín

  • iToo Software
  • Hero Member
  • *****
  • Posts: 1555
Re: Cannot Connect to license server
« Reply #3 on: January 09, 2018, 01:21:08 PM »
Hi,

You're welcome. Glad to hear, that's sorted out.

Best regards,