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Author Topic: Forest pro crashes  (Read 1104 times)

KE3893

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Forest pro crashes
« on: September 12, 2017, 08:35:04 AM »
Hey,
When I open a blank max, make a shape, create a forest and save it is all fine.
When I re-open that file and select the forest pro it crashes.
I get an error see attachment

Error loading bitmap
C:\Program Files (x86)\Itoo Software\Forest Pack Pro\geometry\images\(some weird squiggles)

KE3893

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Re: Forest pro crashes
« Reply #1 on: September 12, 2017, 09:05:47 AM »
We are having the same problem as this old thread
https://forum.itoosoft.com/forest-pro-(*)/constant-crash-and-error-message/
We are using 5.4.0 and same problem when I rolled back to 5.3.2

Michal Karmazín

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Re: Forest pro crashes
« Reply #2 on: September 12, 2017, 12:20:41 PM »
Hi,

Sorry to hear, you're facing these troubles. Would you mind to save and send us  the minidump file of the crash? Thanks in advance.

Best regards,

Michal Karmazín

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Re: Forest pro crashes
« Reply #3 on: September 12, 2017, 12:39:13 PM »
Hi,

Actually, most probably there's some script involved. I would suggest you to check scripts you have installed (mainly those under \scripts\Startup) and try unloading these to check if there's any difference (ideally test it on a clean 3ds max installation).

Thanks in advance for any further comments on this issue you can share about it with us / our user community.

Best regards,

KE3893

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Re: Forest pro crashes
« Reply #4 on: September 13, 2017, 12:34:51 AM »
The dump file should be attached to the first post.

Hi,

Sorry to hear, you're facing these troubles. Would you mind to save and send us  the minidump file of the crash? Thanks in advance.

Best regards,

KE3893

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  • Posts: 6
Re: Forest pro crashes
« Reply #5 on: September 13, 2017, 12:50:42 AM »
Looks like it is a script. Pulled them all out and everything worked as expected. Will go through an test each one individually now

Hi,

Actually, most probably there's some script involved. I would suggest you to check scripts you have installed (mainly those under \scripts\Startup) and try unloading these to check if there's any difference (ideally test it on a clean 3ds max installation).

Thanks in advance for any further comments on this issue you can share about it with us / our user community.

Best regards,

KE3893

  • Newbie
  • *
  • Posts: 6
Re: Forest pro crashes
« Reply #6 on: September 13, 2017, 05:51:18 AM »
We have written some scripts to add attributes to an objects properties.
This is what was breaking forest pro.

Paul Roberts

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Re: Forest pro crashes
« Reply #7 on: September 15, 2017, 10:21:24 AM »
Thanks for the update- I'm glad to hear you found a solution to the issue.

If there's anything else we can help with, please let us know.

All the best,

Paul
Paul Roberts
iToo Software