Itoo Software Forum

Author Topic: Max 2018 crashes sometimes when "library" button is pressed  (Read 486 times)

SQ7408

  • Newbie
  • *
  • Posts: 2
Max 2018 crashes sometimes when "library" button is pressed
« on: August 30, 2017, 01:54:56 AM »
It doesn't happen all of the time, just when I haven't saved in a while :P

Anyways, is there something I can do about it?

Michal Karmazín

  • iToo Software
  • Hero Member
  • *****
  • Posts: 1483
Re: Max 2018 crashes sometimes when "library" button is pressed
« Reply #1 on: August 30, 2017, 10:29:46 AM »
Hi,

Sorry to hear you're facing these troubles. Did you install all available updates (under your Autodesk Account, go to 3ds Max > Downloads > Updates and Add-ons)? Can you please save and send us  the minidump file of the crash?

Thanks in advance for any additional feedback on this issue you can share about it with us / our user community.

Best regards,

rob_aspray

  • Newbie
  • *
  • Posts: 7
Re: Max 2018 crashes sometimes when "library" button is pressed
« Reply #2 on: September 11, 2017, 07:00:52 PM »
Hi There,

I'm getting the same problem with 3ds Max 2018 crash when library button is pressed. Is there any update on this?

Cheers

Michal Karmazín

  • iToo Software
  • Hero Member
  • *****
  • Posts: 1483
Re: Max 2018 crashes sometimes when "library" button is pressed
« Reply #3 on: September 12, 2017, 11:41:53 AM »
Hi,

In order to check, if that's the same issue, would you mind to save and send us  the minidump file of the crash? Thanks in advance.

Best regards,

rob_aspray

  • Newbie
  • *
  • Posts: 7
Re: Max 2018 crashes sometimes when "library" button is pressed
« Reply #4 on: September 28, 2017, 11:27:56 AM »
Hi Michal,

I've sent my mini dump over a week ago and have had no reply?

Cheers

Michal Karmazín

  • iToo Software
  • Hero Member
  • *****
  • Posts: 1483
Re: Max 2018 crashes sometimes when "library" button is pressed
« Reply #5 on: September 28, 2017, 11:37:14 AM »
Hi Rob,

Sorry to hear, you didn't receive my reply from Sep 13, 13:22 (attached below):

Thanks for the provided minidump file. We've analysed it and It's related to this problem mentioned on our forum:

"We've recently found a bug in the RC 3.0.8 when using libraries downloaded with initial versions of Update Manager. Until we fix it, please download all your libraries again in the following way:

1) Delete all content under C:\Users\<your windows user>\AppData\Local\Itoo Software\RailClone Pro
2) Remove the following registry key (by using the regedit.exe or by the attached .reg file): HKEY_CURRENT_USER\Software\Itoo Software\Update Manager\Packages
3) Open the Update Manager (Start menu->Itoo Software->RailClone Pro->Update Manager), and download all necessary libraries.

That should fix the problem. It's not necessary to update the content on render nodes, because problem affects only the Library Browser.

We apologise for any inconvenience."


Hope that helps you and if there will be anything more we can help you with, please let us know. Have a great day.

Best regards,

Michal Karmazín

  • iToo Software
  • Hero Member
  • *****
  • Posts: 1483
Re: Max 2018 crashes sometimes when "library" button is pressed
« Reply #6 on: September 28, 2017, 05:17:24 PM »
Hi,

Let me add, that's already fixed in the RailClone 3.0.9 published last week.

Best regards,