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Author Topic: 3ds Max freezes when starting RailClone  (Read 160 times)

felipebroering

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3ds Max freezes when starting RailClone
« on: November 11, 2019, 02:05:42 AM »
Hi Guys,

I have updated my RailClone last week for the latest version (RailClonePro409) and the server License to LicenseServer141_x64. Since then I'm having issues when I try to use RailClone.

1. 3ds Max new scene: it freezes when I click on RC button.
2. It freezes when I try to open a file that is using RailClone.
3. When it finally worked for one day last week, 3ds Max crashed when I was editing some nodes. It worked fine for the rest of the day.


I have also updated Forest Pack for the latest version (ForestPackPro622_x64) and it is working fine.

Reading other threads, I realised there's an issue with multitexture, which I have removed from my plugins, but the problem persists.

At the moment I can't work, as I use RC and FP for everything. I don't have a 3ds max log, as it is not crashing, just freezing.

I've attached the server license status and a screenshot of 3ds Max. Please let me know if you need any other information.

Thanks in advance.

Regards,

Felipe Broering

felipebroering

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Re: 3ds Max freezes when starting RailClone
« Reply #1 on: November 11, 2019, 06:45:37 AM »
UPDATE 1: I have installed the version 4.1.0, same issues.

UPDATE 2: I have uninstalled RC and FP, deleted all related files from AppData and reinstalled. It's working for now.

felipebroering

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Re: 3ds Max freezes when starting RailClone
« Reply #2 on: November 13, 2019, 11:45:10 PM »
Still having the same error, even after reinstalling. Any ideas?

Michal Karmazín

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Re: 3ds Max freezes when starting RailClone
« Reply #3 on: November 14, 2019, 09:13:33 AM »
Hi Felipe,

I'm sorry to hear you're facing these troubles. We're running some additional tests, but up to now, we can't reproduce it. As it might be something very specific for your configuration, please feel free to download the Process Explorer https://docs.microsoft.com/en-gb/sysinternals/downloads/process-explorer and during the freeze, find the "3dsmax.exe" process, select it, go to Process > Create Dump > Create Minidump..., save the file, compress it and send it to us. Hopefully, it'll point to the problem source.



Thanks in advance for your collaboration, your feedback is very important to us.

Best regards,

felipebroering

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Re: 3ds Max freezes when starting RailClone
« Reply #4 on: November 14, 2019, 11:35:17 PM »
File sent via WeTransfer. Thanks for your help.

Rokas

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Re: 3ds Max freezes when starting RailClone
« Reply #5 on: November 25, 2019, 10:00:45 AM »
Followup to the thread.
Issue was with some 3rd party (wacom tablet) dlls.

Hopefully this can help other users in the future.
Rokas
iToo Software