Escalator crashing MAX

[Crayox]

Hi guys,
is this known? On MAX 2023, and RC 6.4.0 I used Escalator with glass handrails and normal CPU vray renderer kept crashing. Figured out the RC steps BLEND material is crashing it. When I used my own alu material for it it stopped.

[Michal Karmazín]

Hi,

I've just performed a quick test with the Escalator - Glass Handrails style using 3ds Max 2025 & RailClone Pro 6.4.0, but I couldn't reproduce the mentioned issue—it renders just fine. Could you please specify the V-Ray version you're using? Also, if possible, please feel free to send us your scene - preferably simplified and containing only the problematic object(s). Ideally, if you can reproduce it in a minimal scene, it would be greatly appreciated. Thanks in advance.

Best regards,

[Crayox]

vray 7 hotfix 1. Yes, I can send my scene too.

[Crayox]

I have 4 copies of the escalator. Maybe that affects it too somehow. Normal copy, not instance.

[Michal Karmazín]

I've done some additional tests using V-Ray 7 Hotfix 1, but I can't reproduce any issues on my end. If that leads to a "3ds max crash" on your configuration, can you please save and send us the minidump file of the crash? Hopefully, it'll point to the problem source. Thanks in advance.

Best regards,

[Crayox]

Just tried to recreate it myself by deleting the object and making a new one again so it picks up the RC material and seems ok now. So I guess it was some freak accident. Will get back to you if I encounter it again.

[Michal Karmazín]

I'm glad to hear that it's working fine now. If the issue reappears, please let us know.

Best regards,